Same-day dispatch on orders placed before 1:00 pm AEST | free standard shipping on orders over $350aud
We want you to be completely happy with your new extensions, so we offer a 35 day return/exchange from the date received for any hair extension product that is still in its original ties and packaging.
We suggest that you check the hair immediately and make contact with our customer service team on 1300 308 078 or email@example.com if you are unsatisfied with the product for any reason.
*Jadore Hair Supplies does not accept returns after 35 days of receiving your purchase.
We understand it is sometimes difficult to choose the correct colour online; therefore we are pleased to offer a great exchange process.
Simply email us at firstname.lastname@example.org with your order number and our friendly customer service team will advise you of our return address and once we receive your item, we will process the exchange free of charge.
Like all hair extension companies, we do not allow opened products to be returned as a matter of hygiene. We cannot refund or exchange ANY item that has been removed from its ties or tampered with in any way.
For our Australian customers, we recommend using an Australia Post Express Satchel when sending the extensions back. This method provides a tracking number which is important as we cannot be responsible for any lost returns.
A full refund, excluding the original shipping cost, will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not opened and taken out of the cardboard backing which is protected by a security seal.
All orders are dispatched with reliable credible couriers, however on a very rare occasion orders can go missing. If you believe your order has gone missing, please call our customer service team on 1300 308 078 and we will assist with placing an investigation with the courier.
ALL RETURNS AND EXCHANGES ARE REQUIRED TO BE REQUESTED TO OUR CUSTOMER SERVICE TEAM AT email@example.com PRIOR TO SENDING BACK.
No returns will be accepted if the hair has been treated or maintained with products other than the J’adore Hair Supplies Hair Care Range.
If this is the case, you will need to be following our warranty policy for us to consider an assessment of the hair.
Please note: From time to time there may be variations in colour batches which are beyond our control.
Jadore Hair Supplies does not accept returns due to change of mind after 35 days of receiving your purchase.
As a Jadore stockist it is at the discretion of the hairdresser to properly inform their clients of the correct home hair care and our warranty terms & conditions.
We highly suggest the use of a take home "maintenance & care guide" and a client agreement form. Jadore Hair Supplies is happy to provide these documents upon request to firstname.lastname@example.org